FAQ

Product & Store Inquiries

Our regular adult shirts start at P595. Kids shirts are P399, and the Complete Terno Set (Shirts + Shorts) cost P550. Prices vary for limited edition and collab shirts. Feel free to check the Accessories tab for prices of facemasks, notebooks, stickers, caps, postcards, and more.

Due to COVID-19 and lockdown, we aren't opening any of our mall stores as of now. We will announce on our social media pages once the stores are back.

Update: Our SM Megamall branch will be closed starting April 2021.

Yes, just check the size chart page. The link is also on the header on top of the website. Two size chart links are also provided in every shirt's product page.

Do note that our shirt sizes have changed as of July 2020. Just check the size chart link for details.

We offer payments through bank deposit, GCASH, Paypal, Paymongo, and COD for select areas.

Just check the payment options page for complete details!

Just browse through our website for available designs. Check out our Best Sellers, or check the New Designs tab for the latest releases this month. Anything marked sold out is no longer available. Restocks don't have definite dates and/or guarantees.

Restocks have no definite dates and guarantees (especially for limited edition ones). Some designs also get sold out on the day of release. Be sure to follow our social media pages for updates on new designs or restocks per month so you can get yours next time!

Shirts (Adult Size) are composed of 60% cotton, and 40% polyester. Kids Shirts are composed of 100% PURE COTTON to make them 100% safe and kid-friendly! ♥

Yes, as long as order has been paid through BANK DEPOSIT only (COD is not allowed for gifts).

Only (1) one shipping address is allowed per order. If you want to send another gift to a different person/address, you can simply make another order.

If you want to add a note, just email shoponline@linyalinya.ph immediately after your order has been confirmed (preferrably within 1 hour only). Email subject should be "Order Number + Gift Note" with a few words of what you want to be written on the note.

Once order has been shipped out, the note cannot be guaranteed. So make sure to send us the note request immediately through email!

The shirts and shorts will have the same size; ex: if you chose Size 2, both shirts and shorts will have that same size.

You can only purchase both the shirt and shorts as as set. Get them both for P550!


Shipping & Tracking

We ship nationwide, and anywhere in the world! You will just have to pay for the corresponding shipping fee based on your location.

In the payment page, the shipping fee will automatically displayed based on where your item will be delivered. We suggest you order a lot so it will be worth your purchase.

The shipping fee is dependent on your location and the weight of items. The more shirts you buy, the lower the delivery fee will be! All fees are automatically computed upon check-out for you to see.

Tracking only starts once the courier has picked up your order from us. Orders are picked up the following working day if you order before 2PM.

Once your order has been picked up, you will receive an email notification: "Your order has been scheduled for pick-up!" Click the VIEW ORDER button and it will show your order status page. The tracking number will be updated there.

Weekends and holidays are not included for pick-up schedule.

For PAYO deliveries, enter your tracking number here:

Shipping starts from the date of courier's pickup and/or once payment has been confirmed (not from the day of ordering).

Due to quarantine and LGU mandates, and limited workforce, please expect delays with your order. As of now, here is the courier's standard duration*

Metro Manila 5-7 business days

Provincial 9-10 business days

*excluding Saturdays / Sundays, Holidays and natural circumstances beyond one’s control

For international orders, it usually takes up to 15 business days at most. Please note that due to COVID-19 there may be possible delays.


Order Inquiries

If you would like to make changes to your order or details, email shoponline@linyalinya.ph within 1 HOUR of ordering. Email subject should be: "ORDER NUMBER + EDIT ORDER"

Please note that we cannot guarantee order edits/changes requested beyond 2PM on serviceable days, and requests made on weekends/holidays.

Please do not create a new order until we have confirmed cancellation and acknowledgment of your request. Once order has been shipped, cancellation is no longer allowed.

Once order has been shipped, cancellation is no longer allowed. If you would like to cancel, email shoponline@linyalinya.ph within 1 HOUR of ordering. Email subject should be: "ORDER NUMBER + CANCEL ORDER"

Please note that we cannot guarantee order cancellations requested beyond 2PM on serviceable days, and requests made on weekends/holidays. Cancellations should be made within 1 hour of ordering.

Please do not create a new order until we have confirmed cancellation and acknowledgment of your request.

Order Cut-Off: 2PM on Serviceable Days

Due to COVID-19 and limited workforce, our serviceable days are Monday, Wednesday, Friday

Non-Serviceable Days: Tuesday, Thursday, Weekends, Holidays

All orders made past 2PM on serviceable days are considered orders on the next serviceable day. (Example: You ordered on Monday 2:30PM, it is considered an order for Wednesday.)

Orders made on non-serviceable days (Tuesdays & Thursdays) are considered orders for the next serviceable day.

If order was successful, an email with the subject "Order # confirmed" is automatically sent after. Do check your inbox and spam folder as well.

If you didn't receive an email, your order may not have pushed through.

If you were sure that your order was successful and you have screenshots as proof, kindly email us at shoponline@linyalinya.ph with the subject: "No Order Confirmation" and also attach the screenshots. It may be possible that you have misspelled your email address if you didn't receive confirmation.

Please make sure your contact details are correct/updated before ordering.

Kindly wait 1-3 working days (weekends & holidays, Tuesdays, and Thursdays are not included) for confirmation of your payment! Any orders & payments made past cut-off are taken care of on the next serviceable day.

Please make sure payments are sent on/before 2PM of the following day or order will be cancelled.

If your order is already past the courier's standard delivery duration, kindly email shoponline@linyalinya.ph with the subject "Order Number + Follow-Up" and the online team will help you locate your order.

For failed deliveries and/or item has been returned to sender, just email shoponline@linyalinya.ph with the subject "Order Number + Redelivery" so the online team can coordinate with you on the redelivery of the item.

Due to quarantine and LGU mandates, some areas are non-serviceable by the courier. The online team will send you an email if your order is out of delivery zone. Feel free to coordinate with them through the email if you want a different courier; however fees may differ.

The courier will attempt to deliver two times before the item is returned to us. Please make sure that you are at the address stated, or that someone can receive the package for you. Make sure that your address/contact details are also complete and updated.

If item was returned to us, just email shoponline@linyalinya.ph with the subject "Order Number + Redelivery" so the online team can coordinate with you on the redelivery of the item.


Damages & Returns

For online purchases, shirt size replacements are not allowed. Two size chart links have been provided in every shirt's product page, and final reminders are also included in your order confirmation email.

Before ordering, make sure to check the size chart provided, which is also on top of the website, to avoid errors.

For store purchases, we allow size replacements as long as the shirts are returned within 7 days only, at the same branch you bought them, with receipt, and the same design only.

In case the shirt size is out-of-stock at the branch, it will take 2-4 weeks processing for exchange.

If a wrong package has been delivered, kindly email shoponline@linyalinya.ph with the subject: "ORDER NUMBER + WRONG ITEM"

Please attach photos of the wrong items received so that the online team can see and coordinate with you on how to return/replace the product.

If the product has been damaged or has a defect, kindly email shoponline@linyalinya.ph with the subject: "ORDER NUMBER + DAMAGED ITEM"

Please attach photos of the damaged items so that the online team can see and coordinate with you on how to return/replace the product.

Size Chart

SHIRT MEASUREMENT

(ADULTS) 

Updated as of July 2020 

Please note that all shirts released starting July 2020 follow this new size chart.

The release dates of 2020 shirts are already indicated in their product descriptions for your reference.

Old Designs (before July 2020) follow the old size chart.

TOLERANCE: (+/-) 1/2 inches for all sizes

ADULT SIZE SHOULDER WIDTH LENGTH
2XS 11 1/2" 17" 24"
XS 12 1/2" 18" 25"
S 13" 19" 26"
M 14" 20" 27"
L 14 1/2" 21" 28"
XL 15 1/4" 22" 29"
2XL 15 1/2" 23" 30
3XL* 22" 24" 31 1/4"

 

*3XL sizes are only available for selected shirts as of now
(e.g. selected Eraserheads/collab shirts)

KIDS T-SHIRTS

TOLERANCE: (+/-) 1/2 inches for all sizes
 
KIDS T-SHIRTS AGE* SHOULDER CHEST WIDTH LENGTH
2
0-12 Months
7 1/4" 9 1/4" 16"
4 1-2 Yrs Old 10" 11 1/4" 17"
6 3-4 Yrs Old 12 1/2" 13 1/4" 18 1/4"
8 5-6 Yrs Old 13 3/4" 20" 19 1/2"

*Note: These are just age recommendations; size will still vary based on the height/weight of the kid

KIDS SHORTS

TOLERANCE: (+/-) 1/2 inches for all sizes

KIDS SHORTS AGE* WAIST LEG WIDTH LENGTH
2 0-12 Months 7" 6 1/4" 11 1/2"
4
1-2 Yrs Old
7 1/4" 6 1/2" 12"
6
3-4 Yrs Old
7 1/2" 6 3/4" 12 1/2"
8
5-6 Yrs Old
8" 7" 12 3/4"
 *Note: These are just age recommendations; size will still vary based on the height/weight of the kid

MASK MEASUREMENT

TOLERANCE: (+/-) 1/2 inches
 
DESIGNS
 WIDTH HEIGHT

Batch 1 (2020)

9 1/2" 5 3/4"
Batch 2 (2021)
9 1/3" 5 1/2"

 

 Note: New Facemasks = Batch 2 (2021) Designs 

The dates of product releases are already indicated in their product descriptions.

 

 

SLIDES MEASUREMENT

 EURO US
36 3
37 4
38 5
39 6
40 7
41 8
42 9
43 10
44 11
45 12